Privacy Policy


Last updated September 30, 2022


Fairmont Store, a division of Accor (“Fairmont,” “we,” “our,” or “us”), respects the privacy of your information.  This Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the information you provide to us in using our website (“Site”) and the services provided through our Site (“Services”).

From time to time, we may change this Privacy Policy.  If we do, we will post an amended version on this webpage.  Please review this Privacy Policy periodically.  

This Privacy Policy covers the following topics:

  1. Collecting and Using Information
  2. Cookies and Other Tracking Technologies
  3. Third Party Processors
  4. “Do Not Track” Signals
  5. Security
  6. Third Party Links
  7. Children’s Privacy
  8. Your Choices and Rights About Your Personally Identifiable Information
  9. Notice to Nevada Residents
  10. Notice to California Residents
  11. Accessibility
  12. How to Contact Us

1.Collecting and Using Information

Personally Identifiable Information We Collect Online

We collect Personally Identifiable Information from you through your use of the Site and Services.  “Personally Identifiable Information” is individually identifiable information about an individual consumer that we collect online and that we maintain in an accessible form.  We collect the following types of Personally Identifiable Information:

Information You Provide 

We may collect the following Personally Identifiable Information that you voluntarily provide to us:

  • Customer Account.  If you register for an online account, we will collect your first and last name, email address, and password.  You will login with your email address and password.  You may also login using other third-party accounts, including Facebook, Google, Twitter, and Amazon.  Your use of third-party account logins will also be subject to such third party’s privacy policy.
  • Mailing List.  If you sign up for our mailing list, we will collect your email address.
      • SMS Messages. When you sign up to receive SMS messages, you will provide us with your mobile phone number.
  • Purchase.  If you make a purchase, we will collect your email address, last name, shipping address and, through our third-party payment processors, your payment information.  Fairmont only receives the tender type and the last four digits of your credit card, we do not collect your payment information.  You may look up your order with your email address and order number. We use Shopify to process orders. Please review Shopify’s privacy policy here.
  • Chat Service.  If you engage with the Site’s chat service, we will receive any Personally Identifiable Information that you choose to submit, including your first and last name, email address, and telephone number, and we will consolidate those communications with any additional interactions you have had with customer service (e.g., via email and/or phone).
  • Information as You Navigate Our Site

    We automatically collect certain Personally Identifiable Information through your use of the Site and Services, such as the following:

    • Usage Information.  For example, the pages on the Site you access, the frequency of access, and what you click on while on the Site.
    • Device Information.  For example, hardware model, operating system, application version number, and browser.
    • Mobile Device Information.  Aggregated information about whether the Site is accessed via a mobile device or tablet, the device type, and the carrier.
    • Location Information.  Location information from Site visitors on a city-regional basis. 

    Third Party Information 

    In some cases, we may receive certain Personally Identifiable Information from you about a third party.  For example, if purchasing a product as a gift, you may provide the name and mailing address of the recipient, a third party.  If you submit any Personally Identifiable Information about another individual to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy. 

    How We Use Your Personally Identifiable Information

    We use the Personally Identifiable Information we collect to provide the Services to you, to improve our Services and Site, and to protect our legal rights.  In addition, we may use the Personally Identifiable Information we collect to:

    • Process your account registration;
    • Process and fulfill your order;
    • Contact you regarding our products that we feel may be of interest to you;
    • Communicate with you about our Site or Services or to inform you of any changes to our Site or Services;  
    • Provide support;  
    • Maintain and improve our Site and Services;
    • Defend our legal rights and the rights of others; 
    • Efficiently maintain our business; and 
    • Comply with applicable law.  

    How We Share Your Personally Identifiable Information

    We may share the information that we collect about you in the following ways:

    • With service providers who perform data or Site-related services on our behalf (e.g., email, hosting, maintenance, backup, analysis, etc.);
    • To service providers and third-party brands to fulfill your order;
    • To service providers to prepare, deploy and analyze advertising content;
    • With our affiliated Accor companies;
    • To the extent that we are required to do so by law;
    • In connection with any legal proceedings or prospective legal proceedings;
    • To establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention;
    • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personally Identifiable Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personally Identifiable Information;
    • To any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition or in preparation for any of these events; and
    • To any other person or entity where you consent to the disclosure.

    Cookies and Other Tracking Technologies

    How We Use Cookies

    Like many other companies, we use cookies and other tracking technologies (such as pixels and web beacons) (collectively, “Cookies”).  “Cookies” are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets). 

    We use Cookies to:

    • Estimate audience size and usage patterns;
    • Understand and save your preferences for future visits, allowing us to customize the Site and Services to your individual needs;
    • Advertise new content and services that relate to your interests;
    • Keep track of advertisements and search engine results;
    • Compile aggregate data about site traffic and site interactions to resolve issues and offer better site experiences and tools in the future; and
    • Recognize when you return to the Site. 

    We set some Cookies ourselves and others are set by other entities.  We use Cookies set by other entities to provide us with useful information to help us improve our Site and Services, to conduct advertising, and to analyze the effectiveness of advertising.  For example, we use Cookies from Google, Facebook and other similar companies. 

    How You Can Opt-Out of Cookies

    Browser Settings

    Cookies can be blocked by changing your Internet browser settings to refuse all or some Cookies.  If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Site.

    You can find out more about Cookies and how to manage them by visiting or

    Platform Controls  

    You can opt out of Cookies set by Facebook by following the instructions found here:

    Advertising Industry Resources 

    You can understand which entities have currently enabled Cookies for your browser or mobile device and how to opt-out of some of those Cookies by accessing the Network Advertising Initiative’s website or the Digital Advertising Alliance’s website.  For more information on mobile specific opt-out choices, visit the Network Advertising Initiative’s Mobile Choices website.

    Please note that these opt-out mechanisms are specific to the device or browser on which they are exercised.  Therefore, you will need to opt out on every browser and device that you use.

    Google Analytics

    We use Google Analytics, a web analytics service provided by Google, Inc.  Google Analytics uses Cookies or other tracking technologies to help us analyze how users interact with the Site and Services, compile reports on their activity, and provide other services related to their activity and usage.  The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website.  The technologies used by Google Analytics do not gather information that personally identifies you.  The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies.  To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here.


    We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site available at

    Third Party Processors

    To ensure that your Personally Identifiable Information receives an adequate level of protection, we have put in place appropriate procedures with the service providers we share it with to ensure that it is treated consistent with applicable data security and privacy laws.  For example, we use third-party payment processors.

    We also use ReCharge Inc., a third-party subscription and SMS management services provider. ReCharge will have access to and will use your Personally Identifiable Information to improve its services. ReCharge will also have access to and use your Personally Identifiable Information on an aggregate and anonymized basis, for industry analysis, demographic profiling, and other purposes. ReCharge Inc.’s privacy policy is available at

    “Do Not Track” Signals

    Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked.  Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals. 


    We maintain commercially reasonable security measures to protect the Personally Identifiable Information we collect and store from loss, misuse, destruction, or unauthorized access.  However, no security measure or modality of data transmission over the Internet is 100% secure.  Although we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot guarantee absolute security.

    Third Party Links

    The Site may contain links that will let you leave the Site and access another website.  Linked websites are not under our control.  Except as stated below, this Privacy Policy applies solely to Personally Identifiable Information that is acquired by us on this Site.  We accept no responsibility or liability for these other websites. 

    Children’s Privacy

    The Site is not intended for children under 13 years of age.  We do not knowingly collect, use, or disclose personal information from children under 13.

    Your Choices and Rights About Your Personally Identifiable Information

    Depending on the jurisdiction in which you are located, you may have certain rights with respect to your Personally Identifiable Information. For example, in some jurisdictions, if we collect your Personally Identifiable Information based on your consent, you may withdraw that consent at any time, subject to legal and contractual requirements and reasonable notice. However, without such consent, we may not be able to provide you with the services or products if your Personally Identifiable Information was necessary for us to be able to provide them.

    If you would like to exercise your legal rights, please contact us as provided in the “How to Contact Us” section below. We will process your request in accordance with any applicable legal requirements. 

    Review and Request Changes to Your Personally Identifiable Information

    You may use your account to access, correct, or view certain Personally Identifiable Information we have collected and which is associated with your account.  To review or request changes to any of your Personally Identifiable Information, please contact us as provided in the “How to Contact Us” section below.

    Marketing Communications 

    To unsubscribe from our marketing emails, please click the unsubscribe link included in the footer of our emails.  You also may submit a request to us as provided in the “How to Contact Us” section below.

    Notice to Nevada Residents

    Nevada law allows Nevada residents to opt-out of the sale of certain types of personal information.  Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to another person.  We do not currently sell personal information as defined in the Nevada law.  However, if you are a Nevada resident, you still may submit a verified request to opt-out of sales and we will record your instructions and incorporate them in the future if our policy changes.  Opt-out requests may be sent to us as provided in the “How to Contact Us” section below.

    Notice to California Residents

    The California Consumer Privacy Act (CCPA) requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of California residents regarding their personal information.  This section of the Privacy Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this does not apply to you and you should not rely on it.

    The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.  Personal information does not include publicly available, deidentified or aggregated information.  For purposes of this Notice to California Residents” section we will refer to this information as “Personal Information.”

    Right to Know About Personal Information Collected, Disclosed, or Sold

    If you are a California resident, you have the right to request that we disclose what Personal Information we have collected about you in the 12-month period preceding your request.  This right includes the right to request any or all of the following:

    1. Specific pieces of Personal Information that we have collected about you;
    2. Categories of Personal Information that we have collected about you;
    3. Categories of sources from which the Personal Information was collected;
    4. Categories of Personal Information that we sold (if applicable) or disclosed for a business purpose about you;
    5. Categories of third parties to whom the Personal Information was sold (if applicable) or disclosed for a business purpose; and
    6. The business or commercial purpose for collecting or, if applicable, selling Personal Information.

    Collection of Personal Information

    We currently collect and, in the 12 months prior to the Last Updated date of this Privacy Policy, have collected and sold the following categories of Personal Information:

      • Identifiers (name, postal address, online identifier, IP address, email address, and account name)
      • Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; and customer number, unique pseudonym or user alias)
      • Telephone number
      • Internet or other electronic network activity information (browsing history; search history; and information regarding consumer’s interaction with website, application or advertisement)
      • Geolocation data
      • Commercial information (records of products purchased, obtained or considered)
  • Inferences drawn from above information to create a profile about a consumer reflecting the consumer’s preferences 
  • The Personal Information is collected from California residents directly and from advertising networks, data analytics providers, and social networks. Not all categories of Personal Information are collected from each source.

    In addition to the purposes stated above in the section “Collecting and Using Information” we currently collect and have collected and sold the above categories of Personal Information for the following business or commercial purposes:

    • Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
    • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
    • Debugging to identify and repair errors that impair existing intended functionality
    • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, or providing analytic services
    • Undertaking activities to verify or maintain the quality of our products and Services, and to improve, upgrade, or enhance same
    • Commercial purposes, such as by inducing another person to buy, join, or subscribe to products, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction

    Disclosure or Sale of Personal Information

    The following table identifies the categories of Personal Information that we disclosed for a business purpose or sold to third parties in the 12 months preceding the Last Updated date of this Privacy Policy and, for each category, the category of service providers or third parties to whom the Personal Information was disclosed or sold.  

    Category of Personal Information

    Category of Service Providers

    Category of Third Parties

    Name, email address

    Marketing providers; customer service/chat service provider

    Name, postal address

    Shipping providers; third-party brands and fulfillment vendors; customer service/chat service provider

    Telephone number

    Customer service/chat service provider

    Online identifier, IP address, device identifier, and customer number, unique pseudonym or user alias

    Data analytics providers

    Cookies, beacons, pixel tags, mobile ad identifiers

    Data analytics providers

    Advertising networks

    We do not knowingly collect or sell the Personal Information of minors under 16 years of age.

    Right to Request Deletion of Personal Information

    If you are a California resident, you have the right to request that we delete the Personal Information about you that we have collected.  However, per the CCPA, we are not required to comply with a request to delete if it is necessary for us to maintain the Personal Information in order to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.

    How to Submit a Request to Know or Delete

    You may submit a request to know or delete by calling us toll-free at 800-866-9566 or by emailing

    Our Process for Verifying a Request to Know or Delete

    We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.  Our verification process may differ depending on whether you maintain a password-protected account with us.  

    We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure or deletion as applicable. 

    For requests to access categories of Personal Information and for requests to delete Personal Information that is not sensitive and does not pose a risk of harm by unauthorized deletion, we will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities. 

    For requests to access specific pieces of Personal Information or for requests to delete Personal Information that is sensitive and poses a risk of harm by unauthorized deletion, we will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable for the purpose of verifying identities.  In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

    Right to Opt-Out of Sale of Personal Information

    If you are a California resident, you have the right to direct us to stop selling your Personal Information. 

    The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

    The Site’s use of certain third-party cookies may constitute “sales” under the CCPA. To exercise your right to opt-out of this “sale” of Personal Information, you may submit a request through our interactive webform available by clicking on this link: Do Not Sell My Personal Information. If you have enabled privacy controls on your browser (such as a plugin), we will also treat that as a valid request to opt-out.  

    Right to Non-Discrimination for the Exercise of a California Resident’s Privacy Rights

    We will not discriminate against California residents if they exercise any of the rights provided in the CCPA as described in this section “Notice to California Residents.”  

    Authorized Agents

    If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above.  After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.

    Shine the Light Law

    We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes.  Accordingly, we have no obligations under California Civil Code § 1798.83.


    We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities.  If you wish to access this Privacy Policy in an alternative format, please contact us as described below. 

    How to Contact Us

    For questions or concerns about our privacy policies or practices please contact:


    Attn: Compliance Officer

    155 Wellington Street West, Suite 3300
    Toronto, ONTARIO M5V 0C3